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  Blog \Blôg\, n. [Jrg, fr. Jrg. "Web-log".
     See {Blogger, BlogSpot, LiveJournal}.]
     A stream-of-consciousness Web journal, containing
     links, commentary, and pointless drivel.


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Wednesday, October 16, 2002
12:57 - True Colors
http://daringfireball.net/2002/10/microsoft_makeup.html

(top) link
Judson directs us to this story on Daring Fireball, another nice Mac-centric blog (boy, there sure seem to be a lot of those out there that I'd never known were there), in which the author has taken up the "Microsoft Switcher" astroturf scandal from yesterday and drilled it down to the hairy necessaries. The author, John Gruber, has pieced together the complete timeline, deciphered the facts behind the press' reactions, and put together a fair amount of well-done analysis of the situation.

There are lots of embarrassing aspects to the story. The stock photo. The blatant falsehoods (such as the insinuations that neither Office nor Internet Explorer are available for the Mac). The marketing-speak that permeates the entire article. That it reeks of a juvenile response to Apple’s Switch ads. But the most damaging issue is the idea that the entire article was simply made up, that it’s a fabricated testimonial which Microsoft tried to pass off as the true story of an actual person.

Bad marketing is one thing. Bald-faced lying is another.

...

Microsoft fessed up to the bad marketing. But they’re sticking to the claim that there exists a legitimate author of the article. In other words, Yes, it was poorly done; but we didn’t just make it up.

...

The details of the switcher article, however amusing, are not important. The real story is that at Microsoft — indisputably one of the most powerful, most successful corporations in the world — it is standard operating procedure to fabricate customer testimonials.

...

The Daring Fireball is most definitely not an anti-Microsoft web site. I’m not opposed to Windows — I’m opposed to blatant lying.
Caught in a lie, Microsoft stupidly chose to lie again. This is the exact sort of situation “No comment” was made for. Better still would have been to simply fess up and admit the whole thing was a sham, but that’s a lot to ask from Microsoft.

Which is why I find it interesting that one of the complaints I hear leveled against Apple from time to time-- that they stretch the truth and rely on subjective selling points or outright rigged tests in order to preserve the illusion of competitive speed-- only really holds up in a world with no Microsoft. Is Apple's truth-stretching really worse than Microsoft's made-up customer testimonials, monopolistic bullying, legal untouchability, and blatant attempts to actively thwart the customer's needs and desires in the realm of digital media consumption? If dishonesty is a deal-breaker for using Apple products, why isn't it a deal-breaker for using Microsoft products?

I like supporting a company in whose very products you can see that quality and "making technology do the right thing" is the primary goal, rather than "putting another hook in place to collect a fee from partners or customers". Apple's motive is to make great technology, and they take that mandate extremely seriously. That is why I think they ought to get some respect for their efforts, instead of the world reflexively rewarding Microsoft for recognizing that being driven by profit is better for the bottom line. That's not an earth-shattering conclusion; it's not some great ineffable secret that only Microsoft knows. But Apple is consciously taking a different path-- committing themselves to excellence, even though it's less efficiently profitable.

Again, such a decision becomes a luxury in a time of crisis. But we're not in a crisis in the computer world-- we're still in a golden age (especially on the Mac side). And so I'm not going to squander my opportunity to support what that luxury decision can do for us.

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© Brian Tiemann