| Wednesday, September 11, 2002 |
11:46 - Better than real statistics? Maybe...
http://www.consumeraffairs.com/good_guys/macintosh.htm
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Kris pointed me to ConsumerAffairs.com, a site that claims to be a private non-non-profit watchdog group whose mission is to "watch for trends -- consumer problems that seem to be representative, so that someone can read through the site and find situations that he or she might very well encounter." No doubt this means they've got their biases. But still...
Apple's consumer-comments page, linked above, is listed as the prime link under "Good Guys" on the main page; that rarefied brotherhood only has twenty or thirty other such companies, whose customer base has consistently nominated them as examples of someone who "sells great products and provides outstanding service at reasonable prices". Apple's page is full of testimonials from satisfied customers, and nary a one complaint:
Very few Macanatics defect to the dread Wintel world and a look at the user reports below tells why -- Apple machines work right out of the box and when there's a problem Apple fixes it ... pronto. Can't beat that.
But what's really fun about this site is that if you take a look at the "Good Guys" page, Dell is listed... or, rather, Dell is listed. Click on the link, and you will discover that:
Sorry. We've had so many complaints about Dell that they've been ejected from the Good Guys section and banished to the Rogues Gallery.
Said Rogue's Gallery is unfortunately a great deal larger than the "Good Guys" page. Of course I'd rather they were all Good Guys.
But it's not a perfect world, and we've got to stick by the companies that stick by us.
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