| Sunday, July 21, 2002 |
18:55 - Another Lazy Sunday
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Yeah-- the Apple Store was actually really hopping. It was about as crowded as I've ever seen it on a non-opening-day, which is to say there were some 40 people inside at any given time. It's really a festive atmosphere in there, with lots of jocularity over the PA from the theater and lots of engaging employees who are genuinely fun to talk to, and it invites people to come inside; it always seems like there's some kind of party going on. And it's not all Macophiles, either. I kept overhearing snatches of conversation like "Oh, I need to get a laptop, and my wife said to check one of these out," and "Oh, those are so cool," and "I'm sorry, if you have to move it yourself, it's not as cool as in the commercials". There are a lot of curious prospectives walking in. The stores are working.
The widescreen iMac is wider in person than it looks; it's got a higher aspect ratio even than the Cinema Display. And 10.2-- sweet, man. Everything's there. It's plenty fast, well more so than 10.1.5; the new Aqua look is crisper and more immersive; and there are little things that I'd only guessed at before now, like how folder windows now zoom in and out from their source locations using the Scale effect-- a suggestion I put in last March. Woo-hoo! Zooming windows X-style. (No, it's not just eye candy-- it's genuinely useful from a UI standpoint to be able to see the spatial relationship between an icon and the window that opens up from it.)
Disappointment of the day, though: Clarus the Dogcow is MIA again. In builds that were showing up a month ago, the Character Palette used Clarus as the menu icon in the Keyboard menu. But now the Character Palette has its own new character-palette-looking icon, and Clarus is once again relegated to the annals of folklore. Though at least we know that some engineers deep within Apple are still seeking loopholes...
I got a lot of comments on my Jaguar t-shirt. I had to rattle off "mac surf shop dot com" five or six times to people who asked me where I got it.
Now everybody's here watching wrestling on pay-per-view, and I'm so relaxed I'm actually enjoying it.
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11:07 - Gonna be out exercising my neck muscles today
http://largeamericanpenis.com/archives/week_2002_07_14.html#000993
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Kevin at largeamericanpenis.com e-mails to let me know that the Apple Stores have 17" iMacs on display-- running 10.2. So I'll just have to wander on by one today and do some serious ogling.
Boy, don't I know how to paint the town red...
...Actually, yeah. If I were in New York, I'd totally be going to the SoHo Flagship Apple Store. Look at this bad boy... frosted glass bridges overhead... a suspended glass staircase... wow. And all this at a time when analysts are calling the retail initiative a "mistake".
That it may be... but it's sure good while it's lasting.
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| Saturday, July 20, 2002 |
22:03 - Obvious Casting Decisions
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If they ever do end up making a movie out of Preacher (which I keep hearing they might, which would be a pretty bloody big challenge considering all the stuff that happens in those ten trade paperbacks), it would be pretty much a given that the Seraphi would have to be played by Vin Diesel.
And Gunther Hahn would be played by Paul Newman-- another seemingly clear case of character design specifically for certain actors.
Or maybe it's just a bizarre coincidence. Like Christopher Lee and Ian McKellen for Saruman and Gandalf.
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20:54 - Brief Observation Day
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I'm sure I'm not the only person who has this opinion, but...
Do the new Foster's ("[Noun]/Beer") ads suck bricks now, or what?
How does someone so drastically lose track of the essence of those ads? It takes genuine, trained stupidity, I have to say.
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12:44 - Latest Pearls of Wisdom from Ar-Rahman
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Just thought I'd repost the following paragraph from a member of that fascinating curiosity of a random-person-signing-up Islamic mailing list that I seem to be on:
by the way,i was in new york city during september 11,i had some luck cause i have an accent so they consederd me as a french canadian(this was ok as no body knew that im egyption & muslim)i saw them talkin about islam,guys we r the reason,we never introduce islam in a good way,every time i ask any amrican about islam he tells me oh this religion that make the man kiss the ground 5 times a day,yea they always say this,we ve 2 introduce islam in an easy way,the amirican people r nice people when it come 2 mind u can always win a discussion with an amrican person about islam,palastine,christianty,they dont believe in the christian religion at all
Absorb and ponder; share and enjoy.
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| Friday, July 19, 2002 |
19:43 - Then again...
http://www.nandotimes.com/entertainment/story/469115p-3750667c.html
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Geeeez. I sure didn't see this coming.
On Monday, technology executives, including Microsoft's Steve Ballmer, Dell Computer's Michael Dell and Intel's Craig Barrett, said in an open letter to entertainment industry executives that they were not about to create technology that limits computer users ability to copy and play digital media.
The letter was in response a missive from executives from Disney, News Corporation and others, urging curbs on technology that lets users freely copy digital movies, music and other content.
Well, fark. There goes that whole argument.
But as a development for the technology world in general, this is a red-letter day. Hip-hip-huzzah!
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19:11 - Patent medicine
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Fritz Anderson enlightens me thus, regarding patent law and the industry that's in fact grown up around it:
There are companies in this world whose sole business is to hold patents and figure out ways to turn them into money from purported infringers. Such companies consist of single file drawers in law offices. They don't care about being unpopular; in fact, natural selection probably ensures they are run by active schmucks.
There is a thread of thinking in the plaintiff's bar generally, and in the intellectual-property bar particularly, that goes like this:
People do X. If I had ten cents for every time someone did X, I'd be a rich man. Therefore the right to charge to do X, if it existed, would be valuable. Therefore it exists. Therefore I have a right to charge anyone who does X ten cents. QED.
Examples of the principle:
Maybe you're too young to remember this, but back around 1987, Apple floated a trial balloon of charging a licensing fee to use the Macintosh OS and Toolbox APIs. There was some stammering that somehow people would still bother to learn these APIs because they would still be openly documented, and developers who were sufficiently-small or sufficiently-noncommercial, or sufficiently-whatever, would be allowed to use them for free. The principle: If I had a dime for every program people sold for my computer...
People buy music in one format (primarily CDs) and format-shift them for archiving, mix, and portability. The record industry says that if it had a dime for every copy a customer made for his own use...
The people who believe these things, because they have that lunatic syllogism in their heads, actually think they have a Perfect Right to demand their dimes. It's the people who are denying them their Dime Property who are the pirates and lowlifes. The Dime Property Lobby thinks it's very unfair that you call them "desperate" and undeserving of friends.
Yeah, I was afraid of that.
Yeah, I know innovation is less important to Wall Street and to the typical CEO than stuff like this. But I know where my interests lie, and I have no inclination to make it any easier for these guys to assassinate them by using Windows.
(Because, yes, even Apple has done things like that in the past. But who's doing it now?)
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18:51 - What he said.
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Paul Summers is fed up that I'm not being more assertive in these responses here, so he steps to the plate for me:
Brian, you worry waaaay too much about this stuff.
Apple makes great products. Their computers are the most innovative, easiest to use, highest value machines that exist. What's more, their software is developed with the philosophy that keeps me from breaking computers. More is better, and listen to the people so as to find out what we're doing wrong.
This is a philosophy some people just don't get. These people see only the bottom line. They do not appreciate innovation, nor style, nor creativity. They are perfectly happy to pay 500 bucks less up front for their computer, only to spend 2000 over the course of two or three years to keep it "up to date", at the end of which, it becomes useless. These people buy a chevy, and scoff at the shiny new Ferrari that passes them on the highway. After all, the Ferrari owner is just showing off. He's not actually enjoying his hand-crafted leather, nor his racecar handling, nor the 50 odd years of design, craftsmanship, and flat out LOVE that went into crafting his automobile.
Because, after all, all anyone has to do is get to the mall and back, right?
Apple is a great company, run by someone who cares for it more then anything. Anyone can jump around like a monkey and scream "I LOVE THIS COMPANY!" at the top of their lungs while making an eight figure salary. But how many can do so time and time again, only because they enjoy it, while paying themselves a buck a year? Steve Jobs has his flaws, but he has broken the mold and reinvented the wheel for 20 years, and he isn't showing any signs of stopping now. Apple has a lot of money in the bank. They're selling computers. They're buying up companies like you and I buy pizza. They're obviously doing a great many things RIGHT, regardless of what anyone else has to say about them.
The windows user, much like the person in the chevy, has no idea about things like Aqua. They have no idea how much easier, or downright enjoyable using a computer can be. They don't know about clicking a button, and having the audio gain of each and every one of your mp3's normalized. They wouldn't dream of plugging in a video camera, adding effects that only a few years ago would have been possible by only film studios, and then burning it to a DVD. They don't believe that sort of thing is possible, nor that a company would give its customers such software for free.
They are the same people who see the bright red Ferrari and say: "Oh, he's just making up for a small penis." while having a good chuckle.
Well, you know what? I'm tired of being an apologist for Apple. I don't HAVE to be, because they are the most successful total-widget company on the freaking planet. They make computers THAT I LIKE TO USE. And after using basically every major system made for over ten years, it is the ONLY one that I like to use.
Be that as it may, I have sold dozens of computers for Apple by simply showing my friends and associates my own. When I brought my brand new Tibook into IBM with me, a good number of people actually cringed when they looked back at their PC laptops.
Some, however, just scoffed. "Who would ever need something like that." After all, it's just like buying a Ferrari. To someone who owns a chevy anyway.
Yaknow what? I don't care one bit anymore. I use the best, most innovative, most reliable, and most FUN computers that exist. If someone else wants to sick with their chevy, with their blue screens of death, their horrible UIs, and laughable implementations of things I had on my computer ten years ago, then they can go right ahead. It certainly won't be any skin off my nose.
And for the other people, who want to scoff and laugh at me because I use the Ferrari of computers, well to quote Two, "They can suck my fucking cock!"
I'll be sure and wave as I pass them on the freeway.
Yeah.
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18:12 - For One's Edification
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On the left I present the previous post as it appeared in my browser under OS X. The Comic Sans MS font, which I specified in HTML as being the same size, weight, and everything as the surrounding text, appears... well, with the same size, weight, and everything else.
On the right is what I saw when, just for yucks, I checked it out in Windows.
Yup. That's what I call "good enough".
<bangs head against the wall repeatedly>
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17:27 - What's really important
http://denbeste.nu/cd_log_entries/2002/07/Makingthecustomershappy.shtml
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Wellp-hh, here's Steven den Beste's latest addition to the ongoing debate, and... yeah.
Brian isn't going to like this, but innovation isn't important. Or rather, it is, but not as important as other factors.
Innovation is important during the expansion phase of a market, before the products become mature and while new uses are being found. But we're past that now, and other factors are more critical for the majority of users.
And because the products truly have matured, most of Apple's innovation now looks either totally useless and cosmetic (e.g. the LCD iMac Luxo-Junior case design) or at the fringes (e.g. Aqua eye-candy). Of the rest, most is at best transient and doesn't represent innovation so much as the result of a forced march.
For instance, he trumpets shipment of DVD-burners by Apple. Well, Apple was first, but not by much; they were available for PCs very soon thereafter. And Apple didn't invent the DVD-burner; it's just the first company to reach the market with a computer containing one after they became available from other vendors.
It saddens me no end to hear this. I'm not sure I can put into words why.
Evidently nothing I can say will work here, because I've already said, over and over again, what it is that makes Mac innovation special, and that makes it worth having. Just to take one salient example, I never said that Apple invented DVD burners-- but I will posit that they invented DVD burning. I've said that their engineering is aimed at delivering abilities to their users, not just features. iDVD represents a straightforwardness and ease, seamlessly integrated into the user experience, that in the PC world is represented by a cacophony of incomprehensible dialog boxes, options, splashy banner-ad-looking graphics, and the kind of stuff that makes people unable to download a media player without having graphical instructions explaining which button to click when it asks you to examine the security certificate.
Maybe Steven's right-- nobody is willing to believe any of us when we say how cool iTunes or iMovie are, and they laugh and sneer at Lileks when he mentions them over dinner, because of an inheritance of overzealous marketing from both Apple and its most outspoken users over the years.
But...
... Well, I don't know what I can say in response, that I haven't already said a hundred times.
People aren't talking about [coolness, innovation, etc.] because they don't matter. If this were a sporting event, the Computer Sports League, I'd be in there rooting for Apple too. Alas, it isn't, and no amount of coolness can overcome the dramatic advantages of network effect and familiarity that the PC has for me.
That's fine. That's so bloody completely fine I don't have words to express it. I have never once advocated that everybody go out and buy a Mac, that everybody just shut up and drink the Kool-aid and stick it to da Man. That is not my goal.
All I want-- and again, I've said this before-- is a little unbiased respect among the public for the strengths of the company, a little honest hands-on research, a little restraint on the smug sloganeering, a little less unvarnished glee at any sign of impending doom for that ridiculous pariah of a computer company, that retarded-uncle of the modern PC who should have been shot in the back of the head years ago, that scourge on the face of technology which is the only thing standing between us and... not having to hear any more bitching from insane Apple people anymore.
We've seen what kind of technology Microsoft would saddle the world with if left to their own devices; we've seen what kinds of laws they would have us pass, what kinds of business practices they would get away with, what kinds of for-the-good-of-the-people security initiatives they would be free to develop. Sure, Apple will probably wither and die, and by the year 2020 I'm sure everyone will have nothing but surety that we backed the right horse, and absolutely rightly trampled the other contender into the mud.
Yes, network effect is powerful. That's a no-brainer. But what's so wrong with maintaining an open mind?
I'm afraid Brian needs to start with himself, because the message he has been delivering is one PC users don't really care about. It may be true, but it isn't important.
It's not just that the presentation of the case needs to change. The case itself is the wrong one. Changing the way in which you describe it won't help.
Here's the key: stop talking about "insanely great". Talk about "good enough".
Okay-- here goes, then, in Drudgery-O-Font for the occasion:
The Macintosh is a perfectly adequate tool for many tasks. It sits on your desk and for the most part does not fall over. Pressing the Power button usually will cause it to turn on. With a little bit of know-how and a fair amount of work, a Mac can be made to install applications or to connect to the Internet, and in the hands of an expert can be used to create multimedia such as compact discs and Web pages. It can even be used for business, or in demanding roles such as a network server. Among the Mac's most standout advantages are its soft-touch keyboard, its pleasing Help system, and the durability of its components. Drawbacks include a certain lack of choice in hardware makers, a potentially confusing software upgrade cycle, and the pent-up irrational derision of twenty years' worth of people's playground-bully instincts being given an irresistible target, usually resulting in a reaction not dissimilar to what happens when you throw a potato bug into a chicken coop.
... No-o-o-o, somehow I'm not seeing that this will do the job.
Please pardon the sarcasm. It's been a long week.
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| Thursday, July 18, 2002 |
00:30 - Sigh...
http://denbeste.nu/cd_log_entries/2002/07/MacWorldRumors.shtml
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So I was following all of the update links that have appeared at the end of Steven den Beste's recent tirade against MacWorld and the Cult of Mac, and I was (naturally) dismayed to find that almost all of them, and almost all of the comments to each of them, were negative.
Not just negative-- pathological. They joke about Mac users drinking Steve's Kool-aid; they link to that stupid iToilet spoof; they ridicule the fruity colors, which they still think are current; they call it "MAC", as in "I wouldn't switch to MAC if Steve Jobs himself came to my house and gave me a hummer"; they poke fun at the IT administrators in the "Switch" ads (who obviously are incompetent and not long for their jobs if they're willing to admit that they use a Mac at home); they dismiss the entire platform for not having all the hottest games; they snidely ask about whether the Mac OS "still displays the bomb" when it crashes, or whether Macs can be networked; they even dismiss UNIX as being some obscure, dead-end, geeky discipline that only freaks with masking tape on their glasses would want to know about.
The more erudite among them talk about how computers are tools, and if one tool does the job even if another might be better, hey, go nuts. But as usual, the longest posts tend to be by alarmed Mac defenders, writing huge, heartfelt tracts explaining why the Mac deserves more than uneducated bashing founded on ten-year-old arguments.
Naturally, when someone spends that much time putting their defense into words, they're all too worthy of being ridiculed all the more. What a fucking cultist!
What I find really distressing is that nobody seems to be pointing out what I think is the real reason to back Apple, the one that I've been writing reams about here for months now: innovation. Apple makes its livelihood on innovation-- explicitly so, right up front, as the primary product. Apple has consistently been the first to market with things like DVD burners, AirPort, laptops with the keyboard towards the back (so your hands have a place to rest-- though PC laptops still put the speakers under your hands), and a host of other things that I've mentioned here so many times that mentioning them again will obviously not make a difference. They've consistently done things right-- designed a filesystem with Unique File IDs, so apps can keep track of files as you move them around; per-file icons, no need for filename extensions, no bloody text-mode bootup sequence... how many more must I list? And most importantly today, the iApps display an understanding of what people should be able to do with computers better than any PC company has ever demonstrated. Have you seen iTunes 3? Instead of focusing on stuff like skins and album art, they've added features like "Sound Check" (which evaluates every one of your MP3s and adjusts its preamp level so they all play back the same, "join tracks" (so live concerts and concept albums don't get broken between tracks), the ability to mark tracks as part of a compilation, and frickin' Smart Playlists-- so you can organize your own lists of songs in what amounts to complex SQL queries into the song database, but presented in such a way that the user never even has to realize that there is a database or that there is any querying to be done. It's astonishing how well they do this stuff.
And yet nobody mentions it. PC people don't mention it because they've never used a Mac since some friend's Performa running OS 7.6.1 or something, and Mac people don't mention it because they're either too focused on deflecting the PC users' barbs, or they're so unfamiliar themselves with what's available for Windows that the iApps don't seem like anything out of the ordinary.
I'm telling you, this stuff is phenomenal. It deserves kudos. It represents more hard, thankless work and more disciplined design thought to make one iApp than it does to put together an entire OS based on sliding sub-windows, mouse-over effects gone amok, and the technicolor-yawn that is the Windows logo.
Look, I agree that the Mac zealot world needs work. Apple's marketing needs to come to understand how to appeal to the other side rather than to please its own followers. And we all need to figure out how to present the case in a way that people don't find threatening or freakish.
Because, quite simply, the alternative is to let Apple die-- taking with it the best thinking in the entire technology industry.
You don't know what you've got till it's gone, they say.
Apple means something. It's more than the sum of its statistics; it's more than a stock price or an ad campaign or a piece of software; it's more than just some obscure computer company that's irrelevant because Neverwinter Nights isn't available for it. It's a company with an ethic-- a vision that is simply not represented anywhere else in the computer industry. Those of us who have experienced that vision and seen what it can accomplish are in the unenviable position of being unable to explain it to anybody without coming across as Jehovah's Witnesses.
A person has to voluntarily look at a Mac, without duress and without a subconscious goal of finding reasons to write it off, to come to understand why so many of us have made this decision.
All I ask is that people acknowledge that just maybe we zealots might have a reason.
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23:33 - On the Prospects of JPEG
http://www.livejournal.com/talkread.bml?journal=makali&itemid=69926&usescheme=lynx
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Matt Robinson has some good thoughts on the JPEG-enforcement issue mentioned earlier, and its ramifications on audio/video codecs and the whole concept of patent law as it applies to technology.
The problems this highlights aren't going to go away either unless we (and the US especially) change the way we handle patents. More and more "open standards" rely on patents that are starting to look like time-bombs to us and hidden treasure to companies who own (or have acquired) the patents. MPEG-4 was so encumbered by licensing issues that while it's been "out" and finished for more than three years, no products used it because they couldn't figure out a cost-effective way of implementing it. Now it's 3 years behind competing products like Sorenson 3 (and DivX, now that it's getting legitimate customers and not just sweaty DVD ripping nerd-childs) and its video quality is sorely lacking. But what if MPEG-LA had just sat on the licensing fees for a few years and then started charging? What if Microsoft decides tomorrow that since it owns patents on NTFS, (V)FAT(12/16/32), it can kill off competition from Mac and Linux by charging royalties for implementations of code that reads those filesystems? What if some relic of the dark ages rears his ugly head up next week and demands royalties for internal combustion engines? Will we all be willing to pay more for cars?
To me, these kinds of stunts are what a company pulls when it's clear out of options-- when its normal business plan has failed and it has nothing to lose by cashing in its hand, a move which will make it universally despised but which might buy it some time (and some valuable allies). Unisys did this, right about the time when it became clear that they had no hope of making money any other way. And look what friends it won them.
Anyway, give it a read-- it's worth it for more than just the crack about "sweaty DVD ripping nerd-childs".
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11:04 - A revelation
http://www.reuters.com/news_article.jhtml?type=technologynews&StoryID=1214469
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From Reuters, via MaCNN:
Some analysts have also urged Apple to move to microchips from Intel Corp. INTC.O from those made by Motorola Inc. MOT.N and International Business Machines Corp. IBM.N to cut costs.
Asked about that possibility, Jobs said that first the company had to finish the transition to the OS X operating system, expected around the end of this year.
"Then we'll have options, and we like to have options," he said.
Uhhh.... huh.
In CEO-ese, this would seem to translate pretty directly to "Why yes, that's been our plan all along. Hence those x86 builds of Mac OS X that can be made with the flip of a switch in the compiler."
All I'm gonna say about this is, there have got to be better options out there than Intel. I am not going to be happy if our Mac laptops suddenly have to have fans running all the time, and can't be put into deep-sleep mode by shutting the lid, remain sleeping for a week or two, then reawakened instantly with only minimal power drain. That's what makes a Mac laptop.
Yeah, it would solve some problems, but... ugh. One step closer to Apple being Just Another PC Maker.
Paul has this to say:
Actually, that's not CEO-ese. That's politic-speak, much as Clinton used on the Koyto thing. "Yeah, well, we'll take that under strong advisement and do it as soon as is possible. And in the meantime, we'll study it a whole bunch."
Read: "Yeah, that'll happen about three years after the end of eternity."
Jobs said that for two reasons. 1) To have IBM nicely call up and start negotiating cost cuts on power4's, and 2) To scare the fuck out of mot for various reasons. Or, the lucky third reason he uses so well: 3) Time to say something vague the media can't read in to so they'll leave me the hell alone.
Besides, it would be nearly impossible for them to switch to intel. Even of compiling OS X into an intel environment would be quite simple (which it is), the problem then lies with the thousands of apps. They're all distributed in binary images. They'd all have to be recompiled and redistributed. So vendors would either have to eat the cost and provide intel version to their ppc registered users, of make everyone buy all of their software again.
This is, of course, ignoring the obvious alienation of Apple's loyal user base.
I don't see it happening.
Also, physics comes into play. They'd have to redesign every single case for every single computer they make, else they'd melt with P4 procs. Further, things like the cube (which may be coming back), the new iMac, and all of the laptops would be impossible, as you simply couldn't get the heat out.
That also includes the XServe.
Nooo, Apple isn't going to be doing that. IF (big if, aside from what den Beste would have one believe) Mot cuts the chip fab, Apple will either strike a deal with IBM real quick (and with millions of users-- they have bargaining power), or start their own chip fab. It's not like they don't have the money to build the site, hire the people, and license the design. Or roll their own.
The latter is considerably more expensive, and no doubt people would be calling for the doom of apple if they go and spend a few billion so they can make their own chips for their slow [sic] computers. But, it would remove the gloves so far as processor design goes.
Know how much of a perfectionist Jobs is? Wait until he has his own chip fab to play with.
Ehh, maybe. Yes, I agree that he's certainly likely to have had some kind of massive contingency plan all along, and one that doesn't involve a huge compromise of his design ideals which currently make Motorola's chips the only ones suitable for the job.
But, you know... I'm half tempted to say "Hurry up and let's have whatever's going to happen happen", so we can stop with the guesswork and know what we're up against.
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10:57 - JPEG patent now being enforced
http://www.corporate-ir.net/ireye/ir_site.zhtml?ticker=forg&script=410&layout=-6&ite
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Oh, this we needed.
Forgent Networks, a company that manufactures polysyllabic words, has apparently just stumbled upon evidence that it owns the sole rights to the JPEG algorithm. They're now suing everybody they can get their hands on.
There's a Slashdot thread on this, which leads off with the statement that "This ambush of the digitial imaging industry will probably stand as the worst public relations nightmare a company can inflict upon itself." No kidding.
We all saw how well Unisys' attempt to do this with GIF went, didn't we? And besides, I was always under the impression that the "G" in JPEG stood for "Group"-- you know, as in open-standards-development-group. If one of the group members didn't disclose their patent to the other members (a "submarine patent", as I'm hearing it's called), they can be prosecuted.
Good frickin' luck, Forgent. Way to make yourself an instant pariah.
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| Wednesday, July 17, 2002 |
18:14 - It's either ironic or very very stupid.
http://www.technologyreview.com/articles/mann0702.asp?p=0
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The name of the article is "Why Software Is So Bad".
Read it-- every word of it (it's not very long, really)-- and then you tell me how enlightened you are on the subject.
God, I love it.
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11:24 - For the Rest of Us
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Further to my rant earlier on filename extensions-- there's one thing I must make clear. That is that I really don't care about my own user experience. What I care about is what the rest of the world has to put up with.
Frankly, I could care less whether my files have extensions on them or not. Hell, I made UNIX serve as my main desktop machine for like two years. I can put up with a lot, and I frequently do purely out of geekiness.
But you know-- it's all well and good to banter back and forth about operating system advancements that let power users streamline their procedures. But it's quite another thing to have to watch the 85% of the computing world who have less of a clue about how their computer works than your average geek can fathom having, and see them subjected to the bewilderment that comes from a bare, out-of-the-box Windows installation and the brain-dead design traps that are built in.
Like I said earlier: Microsoft software is designed by geeks, for geeks. The engineers often can't conceive of the mindset that they'd have to be in in order to write software that the average person can use efficiently and as designed. I myself can't get into that mindset unless I try; but when I do, it's horrifying.
To take the example of my fan-art site: yes, I could (and did) automate the server-side processes to be very intelligent and account for as much user error as possible. But that's not where the problem lies. The problem is that people don't READ anything. They upload BMPs, and the system tells them that it only accepts GIF and JPEG-- and so hey, they change the filename extension, think they've converted the file to get around my pointless and onerous constraint, and upload it again. And it doesn't work, and then they e-mail me, and I have to explain to them a) why BMPs are not allowed, and b) why changing the extension does not convert the file.
Automation does not help prevent the petulant e-mails. Automation doesn't stop me from having to explain, patiently, to at least four or five people every week, how to work with files in an extensions-based environment, without screaming my lungs out at them over how stupid Windows is and why it's responsible for their lack of understanding.
Sure, we understand how to set up an "Open with..." contextual option for opening that .pdf file in Notepad. But what about Joe Average User?
Like I said in the post about the RealOne player download page, there is apparently so much confusion among users over the "security warning" dialog box that Real has had to put up that screenshot explaining how to bypass it; evidently, enough people have trouble figuring that out that Real has had to field enough phone calls and e-mails to warrant taking this stupefying step. It takes some thought to realize just what that means.
So much of this trouble could have been alleviated by software that was designed by people who know how to get inside the heads of average users-- which is what Apple hires for, rather than for the ability to hack the DoD. User-centric design is far more important to Apple-- and oddly, or perhaps not, that's exactly why many geeks shun Apple. They don't want to feel pandered to. They don't want to feel like they're being written for in a bloc with a bunch of newbies. They want to feel as though they're riding a mustang they've tamed themselves, instead of driving a car that someone else built according to focus group feedback.
What's especially galling is that NTFS, the Windows NT filesystem, has had the capability for multi-forked files, just like the Mac OS, for years now. (They called them "Streams".) If you had the right tools, you could create as many named streams as you wanted for your individual files-- custom per-file icons, per-file app binding, comments, labels, anything you wanted.
But Microsoft never completed the OS support for such features.
After eight years, what we have is an OS where they've put all their effort into letting savvy users infinitely customize their pop-up menus and Favorites lists and so on, but they've never addressed the basic functionality enhancements that they already had the foundations for, that could have drastically reduced the drudgery and lack of control that casual (non-geek) users have in Windows. Why didn't they? I'm at a loss.
Maybe it was backwards compatibility (though that's not an issue, the way it's implemented). Maybe it was security concerns. Maybe it was rank stupidity. Or maybe it was just that Microsoft's philosophy toward user-centric design is one of utter contempt.
It takes a lot of effort to think like common users. I just happen to have a lot more respect for that kind of thinking than a lot of geeks do-- and a lot more vitriol for the lack of such thought. Because when so many people are affected by it, it amounts to mass user abuse.
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10:12 - "Switch" success
http://www.apple.com/switch
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By the way, the statistic that started out the day was that since the start of the "Switch" campaign, they've had 1.7 million hits on the page-- 60% from Windows users. I don't know how much credence I'm willing to give the claim that the retail stores are seeing Windows users walk in with Switch ads under their arms, saying "Tell me more"... but it at least sounds as though the reaction in the world at large is better than what the Dvorak contingent would have us believe.
Now, if only they'd update the TV Ads section so I can link to the Will Farrell ad. I swear, I haven't laughed at anything so hard at 6:15AM in my life (though that's a hell of a qualification).
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10:01 - Oh yeah...
http://www.real.com
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One thing I forgot: RealNetworks announced a native RealOne player for OS X today. It looks pretty nice, actually-- the default garishness is less than on the PC, and naturally transparency works better.
They used their own little simulations of the window-control buttons, though, instead of the native ones. The assmunches.
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09:52 - Nickel Rundown
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Hokay. I'd say that's a pretty darn good keynote, all things considered. They delivered everything we expected them to, with a few twists; they didn't do anything really out-there, like some of the rabid speculation had it; and they had some surprises that nobody had expected at all.
First of all, there was a "One more thing..." the 17" iMac, which came as a surprise to nobody. However, what did come as a surprise was that it's 17" widescreen, continuing the "premium" placement of widescreen monitors and moving them into the consumer market. And it's 1440x900, which is considerably more pixel real estate than if they'd just left it at 1024x768 and tacked on some area on the sides. This should displease nobody. Oh, and the graphics are upgraded to GeForce4MX across the board-- so no more complaints there.
$1999 for the top-end 17" with SuperDrive... not bad, I'd say.
A whole lotta iPod stuff. There's the new 20GB model, as people had expected; but it's more than that. The body is now 10% thinner. The scroll-wheel is now a solid-state touch-sensitive trackpad thingy instead of a moving part. There's a headphone remote and a belt case. There's a little door over the FireWire port. And they didn't drop the 5GB entirely-- they just moved it to $300, while the 10GB and 20GB are $400 and $500 respectively.
Oh, and they released a Windows version too. This doesn't mean iTunes for Windows; it means Apple partnered with MusicMatch to produce a new version of that software, which I understand to be the closest thing on the PC to iTunes, which auto-syncs with the iPod. So now there's a packaged solution for Windows buyers, who otherwise would have had to find XPlay on their own. (I'll bet the XPlay guys are fuming today.)
iTunes 3 is kickass, though. Per-song ratings (0-5 stars). A new "Composer" field. A "Play Count" field, which increments whenever a song finishes, and a "Last Played" field. Audible.com support, with live bookmarking so you can listen in iTunes, pause it, sync your iPod, then have the iPod pick up right where you left off, and vice versa. And then there's Smart Playlists, which auto-generate themselves based on criteria you select (artist name, date, rating, number of plays, and options to randomize, to limit to a certain number of songs, and to live-update as new songs are added). Very cool.
Oh, and it also now puts its iTunes Music folder inside (gasp!) your Music folder, instead of Documents. And it will now rename your folders and files inside there to match any changes you make in the files' ID3 tags. This is kickass.
Meanwhile, one of the surprise announcements was iCal, which is a pretty neat little calendaring app. It publishes calendars to the Web, and synchronizes them by subscription. It doesn't seem to import from Outlook or Meeting Maker, but maybe that will be forthcoming later. The big nice thing about it is that you can also publish your calendar do your iPod, or to your cellphone using iSync-- the other new surprise iApp.
iSync is a little palette that keeps devices like your iPod, your Palm, and your cellphone (via Bluetooth) available, and lets you sync them on request-- pushing your contacts (from Address Book) and calendars (from iCal) into the devices. It also lets you publish these things to a secure location in your .Mac services, and thus keep your multiple computers synced together. That's pretty cool.
They had the CEO of Sony Ericsson on stage to talk about his cellphones and how Apple is leading the way with connectivity and so on; he clearly had no idea what he was actually saying, woodenly reciting lines like "Watch this space," in an accent so thick I could barely distinguish it from that of the CEO of the Chinpokomon company. "We ah very concerned about youh concerns! ...With your big American penis."
Speaking of Address Book, this is the first time we've really got to see it demoed live-- and it looks pretty tricked-out. Lots of zany effects (the smooth column expansion-- yargh!), and its big claim to fame is live interaction with stuff like Rendezvous and iChat, updating itself whenever someone with more info comes within range. This Address Book is obviously going to make Mail a lot cooler, but it's supposed to be accessible from any other app as well, like Inkwell. What I wonder is whether this means the Palm Desktop is now obsolete-- whether all that hard work Palm put in to get an OS X-native version out is now rendered pointless. That would suck, but...
So then there's .Mac. I kinda wondered how Steve would introduce this without drawing down a storm of booing. And he did; he led into it by talking about how nothing's free anymore-- POP3 services from Yahoo and MSN are now like $30/year, and those free disk-space services (like iDrive) are now gone. (Gee, you'd think they didn't have any visible means of bringing in income, or something!) So then he said iTools is becoming .Mac, and mentioned that, hey-- Microsoft had .NET, right? But all that is is just what Apple's been doing all along, with iTools. So, said Steve, we're going to just jump into that boat... because you know, ours actually does something!
That's what being a "master showman" is. Unveiling a price hike from zero to $100/year and getting laughs instead of boos.
Anyway, he showed off lots of new Jaguar stuff. It's good to see how Mail will work with all the spam-filtering doohickeys (I loved how when he turned it on, about 98% of his inbox went brown-- that got a laugh), and iChat was fairly cool. Sherlock 3 looks outstanding. And what Sherlock once was-- just a file-finder-- is now built into the Finder itself, which makes a whole lot more sense to me. It's where it was in the longlongago days, after all.
The Finder should be awfully fun to use, by the way. Folder windows jump out of their source locations, using what looks like the Scale effect; this is something I'd been saying they should do for over a year now. Everything looks super-snappy-fast. And spring-loaded folders will be a welcome sight. (Now if only we could get labels back...)
The coolest thing about Jaguar is that they seem to be sticking with the code-name on up through release. The "X" logo on the box and the CD has jaguar spots, and just look at the OS X page-- as Paul puts it, "Coolest... tab... ever."
Subtly updated look to the whole apple.com website, as a matter of fact; the Apple logo on the leftmost tab is now a gray "metal" looking thing, and the tabs now look more "Jaguar-style", crisper and shinier. The ".Mac" tab is brushed-metal; the rest are colored as they used to be, except for that cool-ass OS X one.
What else? Not much... no POWER4-based tower Macs, no new digital device, no tablet Mac-- not like anybody seriously expected that anyway. This was a nice across-the-board keynote, the kind of thing that I enjoy getting up early for.
And whaddya know... suddenly I'm feeling a whole lot better today. Maybe the dizziness has all just been pre-keynote jitters or something. Though that would so suck.
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06:41 - Industry Support
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Sweet. Epson, HP, and Lexmark are building Rendezvous into their printers-- so they'll auto-discover in OS X.
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06:17 - Oooo...
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Awright-- the Jaguar CD will have jaguar-spots on the X. We hoped it might.
"Pixar rendered the fur, by the way."
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06:13 - MacWorld
http://stream.apple.akadns.net/
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Okay, this MacWorld keynote is getting off to a funny start. More so than I ever remember it being before. The Will Farrell "Switch" ad kicks so much ass.
And the SoHo Apple Store looks fantastic.
Argh-- gotta get back to the stream...
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| Tuesday, July 16, 2002 |
20:30 - Hacking the Wetware
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See, this is exactly the kind of thing I'm talking about.
On my Windows machine at work, I had decided to download the RealOne player. After going through the real.com website (which, as had not changed almost since the company's birth, involved finding the tiiiiiny little nigh-invisible "Free RealPlayer" links tucked away into the corners of a sequence of two or three Big! Flashy! Pages! that Try! to Trick! you into Downloading! the Trial! Version! of the Pro! Player!), I got to the auto-starting download page:
See what's going on there? There's a screen shot of the little "Security Warning" window that pops up, the one that asks you if it's okay to run this executable you're downloading from RealNetworks, Inc... with a big bright green arrow telling you to "Click 'Yes' when this dialog box appears".
The whole point of the "Security Warning" window was to give Windows users control over whether random websites could install things onto your computer. You're supposed to look at the certificate owner as reported in the dialog box, follow the little link, review the certificate, and only click "Yes" or "No" depending on what you conclude about the site in question.
That would be great, in an ideal world. But you know what happens on planet Earth? People have no idea what that little box is. "Security... certifi-- what? Where did this-- signature? RealNetworks... run and install... huh?"
Real.com is evidently having to respond to enough user confusion over this supposedly user-empowering, process-streamlining feature of Windows that they've had to put in a screenshot and instructions on how to click "Yes" to make it go away. Instead of letting users come to treat the Security Warning dialog as the intelligent gatekeeper against unauthorized code execution that it was intended to be, they tell users "Oh, don't worry about that-- it's just one of those 'computer things'. Who knows where these things come from? Just click 'Yes' and you'll be all set."
Am I the only one who sees how ridiculous (and dangerous) this is?
Instead of making the user read the dialog box, decode what it means, and make an informed decision based upon the evidence at hand, Real is training people to ignore the security measure and just follow the instructions in order to get past it. This is, as a learned friend of mine puts it, hacking the wetware-- it's appealing to laziness and convenience to suck all the usefulness out of a potentially powerful tool, and indeed to make it worse than useless.
What, for example, would happen if some spy-ware or ad-ware company put up a screenshot like this, telling you to "just click Yes"? What if some virus you got in the mail did that, provided it was dressed up in enough legitimate-looking graphics?
And is anybody under any illusions that Palladium will be anything but more of this, only a hell of a lot more ubiquitous and prone to being just as roundly ignored and abused?
Palladium, after all, is supposed to be based on "clearance levels" and execution accessibility granted by the end user. This is how spam and viruses are supposed to be rendered toothless. But who doubts that it will be more than six months before 85% of the Internet will have trained themselves to reflexively click "OK" on the mysterious little boxes that come up all the time-- clustering so thickly as to completely remove any convenience whatsoever from computing?
That's the problem with so much of Microsoft's approach to software design: the solutions they make would be perfect... if only we were all machines. If only we all followed rules, obeyed signs, read instructions, then Windows would be the most perfect of all operating systems-- little things like "filename aesthetics" and "intuitiveness" and "user-friendliness" would be patently unnecessary, and nobody would click on anything they weren't supposed to-- everything would hum along. But such software becomes unusuably onerous if the users are human beings.
Microsoft's engineers are the consummate geeks. They're recruited from the CS labs of the most demanding high-tech schools in the nation; most of them already harbor a loathing for the human race, for their peers, and for the "common man" who used to beat them up on the schoolyard. (I have known a number of these people.) They joke wryly after their interviews finish up, saying "Yeah, I'm gonna go take 'em down from the inside," but what happens is that they're hired to design software that interacts best with machines rather than with people, because machines are whom these fellows trust more.
All they usually think about in their spare time is hacking the wetware. You know how much Microsoft will pay a CS major who successfully rigged a sweepstakes or hacked into a bank? And how useful do you think that person will be in writing software that everyday people are supposed to benefit from?
I weep for the future.
By the way, I have nothing against the RealOne player itself; it actually seems to be quite a slick little package, proprietary-ass interface widgets where you have to hunt around for a piece of "dead" border space if you want to move the window anywhere or not. And it's sluggish and choppy as hell when you drag windows around the desktop, because while Windows 2000 tries hard to have effects like transparency built-in, it's no Quartz.
But other than that, it's a rather likable little piece of software.
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17:48 - Oh goodie. $100/year for .Mac...
http://www.thinksecret.com/news/mwny02dotmac.html
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According to Think Secret, the new .Mac service suite will cost subscribers $100 per year.
How Microsoftian can they get?
Although, granted, it is nice and up-front; they're not hiding any costs anywhere, they're not tying it to anything that's essential to computing, and somehow I very much doubt they'll be embedding WinXP-style "Sign up for .Mac!" ads into the Finder.
But still...
Over the course of the past week, we've been hearing concern and negative comments from some Apple employees. A number of employees feel that the move will be a big mistake, and doubt that .Mac will attract as many subscribers as Apple is expecting.
"Uh, this isn't what I came to Apple to do..."
Ideals have to take a hit for the team, occasionally, I guess is the moral of this story.
Ah well. At least this is out of the way, so I don't have to have it cloud the keynote tomorrow.
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17:44 - <snort>
http://www.macboy.com/cgi-bin/forum/ikonboard.cgi?act=ST;f=1;t=80
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For those who don't get it: there's a fairly common manufacturing defect with the flat-panel iMacs, where the screen tilts very slightly to the right (or, less commonly, to the left).
So if the announce a new iMac with a 17" screen...
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17:12 - Hrm...
http://www.cnn.com/2002/US/07/16/wtc.site.plans/index.html
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Well, the proposals are in-- six plans for the redevelopment of the WTC site.
Forgive me for saying so, but these are all dreadfully dull and not a bit inspiring. They're wimpy, frail, and look like a big mopey concession of defeat instead of a statement of strength and defiance.
Consistent with that is that you can go to the website and vote for which of the six designs you think is best, not that that will influence anybody's decision or anything. The one that seems to have the lead right now, "Memorial Promenade", is shown at right-- and it's anonymous and indistinguished, and probably won't even be visible from the water.
What were these people thinking?
Granted, these are better than some of those horrifying art-student renditions I linked to a few weeks back. But none of them seems to have provided for any of the uncompromising Colossus-like stance of the WTC as we knew it. Lip service is paid in the "Memorial Garden" proposal to the limp idea of "recalling the old buildings' height through a lattice-work of beams, rising above the habitable floors, as though to suggest the building dissolving into air". But... c'mon, guys. This is lame beyond words.
The WTC2002 idea may have been pie-in-the-sky and impractical, but it had the right idea. It had enormous size, it had technological might, it had visual cues that recalled the original buildings and the design elements of some of the buildings surrounding it. And forgive me, but I thought it looked fantastic. In every sense of the word.
These designs look like the WTC wants to hide among the rest of the buildings so if the planes come flying in again, they'll pick a different target and the Port Authority won't have to lose another investment.
Chalk one up for al Qaeda.
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12:31 - This is getting pretty nasty.
http://zdnet.com.com/2100-1103-943861.html
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First there was MacWorld New York, the week-long conference with Steve Jobs' keynote right in the middle of it, where everybody expects him to demo all the kickass new stuff in Jaguar, as well as 17" iMacs and updated laptops and a new POWER4-based Mac line, or possibly just the momentous name-change of the iTools services to ".Mac".
Then there was this ZDNet article, covering what appears to be Microsoft's sturm-and-drang of new product announcements (well, nine-months-from-now product announcements) timed coincidentally to cast a shadow over the MacWorld events, hoping to steal valuable tech-press headlines with news about Corona (the upcoming Windows Media Player update) and whatever they plan to have their own keynote about tomorrow, probably commencing at about 8:00AM Pacific time, so the reporters can be off and writing about it just as Steve takes the stage and faces what he'll be startled to find is an empty room with the sound of crickets.
(Interesting how this seems to have backfired already-- as the only headlines Microsoft seems to be stealing are the ones calling them on their thunder-stealing tactic; the same headlines that mention Corona also mention MacWorld.)
At the same time, we've got these interesting reports of Microsoft lambasting Apple over their lackluster marketing strategy for OS X:
Chief among the worriers: Microsoft, whose Office software has long been pivotal to the Macintosh. Microsoft says sales of a version of Office specially tailored for OS X-equipped Macintoshes have been sluggish, totaling only 300,000 copies since it was released in November -- behind the pace of the 750,000 it had expected over the first year.
Microsoft blames Apple. "There hasn't been a concerted effort to promote Mac OS X, even though the opportunity is there and our willingness is there," says Kevin Browne, who heads Microsoft's Macintosh Business Unit.
Mr. Browne says Microsoft is committed to delivering another version of Office for Macintosh in 2003. But beyond that, he says, "it's harder to predict. If things don't dramatically turn around, we'll be evaluating this business with Apple."
Hey look, Steven den Beste was right. I guess this is that "real competition" he was talking about, though more overt still than he had predicted.
So, then... what does Apple do, having just borne two separate attacks from Microsoft within one week-- one direct and one sidelong-- and the thread of another one on Wednesday?
Why, release QuickTime 6, of course.
Evidently the MPEG-LA has caved. The royalty fees for content producers have been lifted for non-fee-charging video streams, and those who pay up front-- like those who shell out $30 for a new QuickTime Pro key-- don't have to worry about it ever again. And here I was despairing of Apple having any clout over things like this.
Now, granted, after a fair amount of encoding experimentation last night and earlier with the Preview version, I have been unable to conclusively prove to myself that MPEG-4 provides any better video quality than Sorensen 3. In fact, it seems to me that it's a good deal worse for the same file size; surely I'm doing something wrong, but I've got a sinking feeling about it. Likewise, AAC audio is supposed to be a great successor to MP3-- but while it does sound just as good at 1/3 to 1/2 the bitrate, the movies I'm exporting with AAC audio end up with twice the file size allocated to the audio stream than I'd had with QDesign Music 2 prior to QT6. Sure, it sounds better-- but I'll bet QDesign would have sounded better if I'd given it twice the bitrate, too.
From EE Times:
But John Dunlop, one of its senior design engineers, sees the possibility of MPEG4 being overtaken by the Advanced Video Coding H.264 standard. H.264 is 25% better than MPEG4, says Dunlop, who also notes challenges from the DIVX and Real Networks technologies.
Even the Moving Pictures Experts Group (MPEG) committee is concerned. Rob Koenen, president of the MPEG4 Industry Forum, said: “It's make or break for MPEG4. The standard was frozen three-and-a-half years ago, and licences should already have been available.”
Indeed. Snuh.
Well, anyway. At least there are other very competitive challengers out there to prevent Corona from becoming the dominating force in the Internet video world, which is all I really care about.
No it's not. I lie.
Sorry; I'm just not feeling very coherent today. Still dizzy.
Anyway-- at least there's one very bright spot on the Mac radar; and that is Audion 3. This is the front-running shareware MP3 player software on the Mac, designed in a "traditional" MP3 player way, with support for skins (which are a thing of beauty with Quartz transparency and antialiasing and so on) and album art and Ogg Vorbis support and all those things that iTunes doesn't do in the name of streamlined core functionality. Audion now even will drive your iPod; ain't that somethin'?
It's a perfect example of the kind of top-notch shareware the Mac community creates. Granted, there isn't as much of it as in the Wintel world; but the average quality of Mac shareware tends to be higher-- it's slick, clean, un-buggy, and designed with real UI sensibilities and design standards. It's one of the less well-known and less visible benefits. I still remember, after all, when Audion 2 was released, the reaction of Clango:
Well, that's about it for the past couple of bleary days from this odd little viewpoint. Tomorrow is the Stevenote, and I have to decide whether I have the physical strength to force myself awake at 6:00 in the morning to grab the live stream.
I probably don't. But I'll probably do it anyway.
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| Monday, July 15, 2002 |
13:53 - Spreading the Word
http://www.cl.cam.ac.uk/users/rja14/tcpa-faq.html
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The world is now sitting up and taking notice of Palladium; economies are depressing themselves in reaction, technology pundits and politicians are spinning up their engines, and it's become clear what exactly the Digital Millennium Copyright Act was created to lay the groundwork for. The veil is lifted. The beast's true face has been shown.
This article is being disseminated as widely as possible, translated into various languages, and cross-linked back and forth with the furor that preceded the day-long blackout of web page backgrounds when the Communications Decency Act passed in 1996.
If there is anybody in our government who understands the value of information freedom and innovation by small competitors as being more important than market control by incumbent monopolies, they need to form a coalition and stand up to Fritz Hollings befors it's way too late.
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